Cisco® certifications enhance your career path by:

  • Validating achievements, knowledge and hands-on skill base.
  • Increasing professional credibility.
  • Diversifying and heightening skills, ensuring the ability to tackle the newest, cutting-edge technologies.


Cisco Certified Network Professional (CCNP) Voice provides advance knowledge and skills required to integrate Voice and Video into underlying network architectures.

It also validates a robust set of skills in implementing, operating, configuring, and troubleshooting a converged IP network.

CCNP Voice focuses on:

  • Cisco Unified Communications Manager (formerly Unified CallManager)
  • Quality of Service (QoS)
  • Gateways
  • Gatekeepers
  • IP phones
  • Voice applications, and utilities on Cisco routers and Cisco Catalyst switches
  • Integration and troubleshooting of Cisco Unified Communications applications
  • Cisco Unity Connection
  • Cisco Unified Presence applications


A Valid CVOICE / CCNA Voice

CVOICE v8.0(642-437)/CVOICE v6.0(642-436)

CVOICE provides an understanding of converged voice and data networks and challenges the various network technologies face.

In addition to the knowledge and skills required to integrate gateways into an enterprise VoIP network, you'll learn how to build and test a sophisticated IP telephony network that you can use as a template for a real deployment.

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This hands-on training prepares you for configuring a Cisco Unified Communications Manager (CUCM) solution in a multisite environment.

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This hands-on course focuses on advanced administration of CUCM in global, multisite networks.

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You will cover troubleshooting components, such as Cisco Unified Communications Manager (CUCM), Cisco Unity, videoconferencing, and network infrastructure.

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In this hands-on training, you will practice configuring and integrating Cisco's call management and voice mail systems from scratch.

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This course gives you the knowledge and skills required to design,implement,and troubleshoot Quality of Service (QoS) on a network.

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The following are recommended to prepare CCNP Voice:

  • CCNA Voice Official Exam Certification Guide (640-460 IIUC)
  • Authorized Self-Study Guide: Cisco Voice Over IP (CVOICE), Third Edition
  • CCNA Voice Quick Reference
  • Number Translations using Voice Translation Profiles
  • Cisco Press - IP Telephony Self-Study Cisco Qos Exam Certification Guide,Second Edition(2010)
  • Cisco Press - VoIP-QoS, 2002
  • Cisco QOS Exam Certification Guide, Second Ed.
  • VoIP - Cisco IP Telephony QoS design Guide
  • Implementing Cisco Unified Communications Manager Part 1 CIPT1 / Part 2 CIPT2
  • CCVP CVOICE / CIPT1 / CIPT2 / TUC Quick Reference (Digital Short Cut)
For a detailed list of Cisco Press Publications visit CCNP Self-Study Resources from Cisco Press

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