Solutions: Unified Communication
Unified Communications helps workers increase productivity and collaborate
in real-time using their choice of tools and applications.
Employees, business partners, and customers now conduct business with a combination
of voice, video, data, and mobility applications. They also conduct business
across multiple workspaces like their desks, conference rooms, to outdoors.
Without unified communications, disparate voice, video, data, and mobility
applications are not as effective as they could be. The result is information
overload and misdirected communications that delay decisions, slow down processes,
and reduce productivity.
Collaboration Anytime, Anywhere
Simplify business processes that depend on human interaction. Unified Communications
solutions help close the productivity gap created by globalization.
By using the intelligence of the network for context and collaboration, your
organization can move with greater speed and agility. Employees, business partners,
and customers can connect in real time and conduct business across multiple
Unified Communications combine all forms of business communications into a
single, unified solution for powerful new ways to:
- Collaborate across companies and work spaces: Secure unified communications
help coworkers, partners, vendors, and customers collaborate using any combination
of clients, applications, and devices.
- Accelerate decision making and customer service cycles: Unified communications
improve productivity and help connect employees and customers with the information
and expertise they need in real time.
- Innovate across the value chain: Unified communications capabilities embedded
into work flows and business applications can transform business processes
and increase customer satisfaction.
- Integrate applications: Cisco Unified Communications integrated with other
applications allow workers to collaborate in real time using their favorite
tools and software.
UC: Various Implementations
Unified Communications solutions use existing network infrastructure as a platform
for collaboration. This foundation offers choice in how software applications
can be deployed - onsite, hosted or on-demand. Application deployment is based
on business needs, and often results in the adoption of "hybrid" deployment
models that draw on the speed, ubiquity, and flexibility of cloud computing,
and the security, scalability, and reliability of the enterprise network.
UC provides collaboration across different work spaces through a broad range
of clients, applications, and devices, including:
- IP telephony: Cisco IP Telephony allows companies to realize
the benefits of Voice over IP (VoIP) technology with a suite of media
control and IP phone solutions.
- Rich media conferencing: Cisco Unified MeetingPlace provides a
complete multimedia conferencing solution for meetings, training sessions,
- Unified messaging: Cisco Unified Messaging integrates all types
of messages so they can be easily accessed from a single user interface
regardless of location or device.
- Unified communications clients: Cisco Unified Personal
Communicator offers voice, video, instant messaging, conferencing, and
presence information through a single application on a PC or Mac.
- Mobility solutions: Cisco Mobile Solutions for Unified
Communications combine the convenience, flexibility, and reach of mobile
communications with the benefits of Cisco Unified Communications, making
it possible for people to communicate the way they want, whether at home,
at work, or on the road.
- Collaborative work spaces: WebEx and Cisco TelePresence bring
people together in a way that's never been done before while reducing
travel expenses and carbon footprint.
- Contact center: Cisco Unified Contact Center solutions
integrate databases and workflow applications with advanced contact center
applications, making it possible to create a virtual contact center where
customers can be matched to the most appropriate agents.