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24x7 Online Support

Introduction

You can now send your issues to us via our Online Support Help Desk. This provides features like:

  • creating tickets against your issues,
  • checking status of the issues, and
  • attain the most specific resolutions, etc.

This internationally accepted and proven way of support has been used by most of our clients to connect to us from various part of the world. This is the consistent worldwide problem resolution process in which you will be informed by an automated reply system that your issue has been registered and that a ticket number is assigned to the issue. You are informed about every post against your issues by email. This process is continued until the closure of the issue.

This system automatically logs the events and the steps/conversations that would be relevant for future use as well.

Register your issues here.

 
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Support Services
8x5 Call Center Help Desk
Call us to our dedicated helpdesk to register your issues.

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24x7 Online Support
Register your problems to our secure support site, check its status, and attain resolutions.

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Annual Maintenance Contract
Protect and cover your network in the event of breakdown or failure.

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Escalation and Assessment
Escalation Methods and FAQs
The process of escalation helps to identify the intensity of your issues. By escalating a issue, you are ensured of...

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Help Assess My Network
Why Network Assessment ?

So that you can know how is your network operating, including but not limited to ....

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Institute of Information Development Pvt. Ltd. (IID Pvt. Ltd.) is the most reliable network and security support center in Nepal. IID is Cisco Premier Partner and Juniper JPartner and is associated with other world-renown vendors like IBM, Huawei, VMWare, RedHat, Microsoft etc. IID also provides 8x5 Call Center Help Desk, 24x7 Online Help Desk. IID Nepal, Cisco Premier Partner Nepal, Cisco Premier, Premier Partner, Juniper JPartner Nepal, Cisco Partner, Junper Partner, Cisco Nepal, Juniper Nepal, Nepal Cisco, Nepal Cisco Network, Nepal Juniper, Nepal Juniper Network, RedHat Nepal, RedHat"