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Solutions: Unified Communication

Introduction

Unified Communications helps workers increase productivity and collaborate in real-time using their choice of tools and applications.

Employees, business partners, and customers now conduct business with a combination of voice, video, data, and mobility applications. They also conduct business across multiple workspaces like their desks, conference rooms, to outdoors.

Without unified communications, disparate voice, video, data, and mobility applications are not as effective as they could be. The result is information overload and misdirected communications that delay decisions, slow down processes, and reduce productivity.

Collaboration Anytime, Anywhere

Simplify business processes that depend on human interaction. Unified Communications solutions help close the productivity gap created by globalization.

By using the intelligence of the network for context and collaboration, your organization can move with greater speed and agility. Employees, business partners, and customers can connect in real time and conduct business across multiple work spaces.

Unified Communications combine all forms of business communications into a single, unified solution for powerful new ways to:

  • Collaborate across companies and work spaces: Secure unified communications help coworkers, partners, vendors, and customers collaborate using any combination of clients, applications, and devices.
  • Accelerate decision making and customer service cycles: Unified communications improve productivity and help connect employees and customers with the information and expertise they need in real time.
  • Innovate across the value chain: Unified communications capabilities embedded into work flows and business applications can transform business processes and increase customer satisfaction.
  • Integrate applications: Cisco Unified Communications integrated with other applications allow workers to collaborate in real time using their favorite tools and software.

UC: Various Implementations

Unified Communications solutions use existing network infrastructure as a platform for collaboration. This foundation offers choice in how software applications can be deployed - onsite, hosted or on-demand. Application deployment is based on business needs, and often results in the adoption of "hybrid" deployment models that draw on the speed, ubiquity, and flexibility of cloud computing, and the security, scalability, and reliability of the enterprise network.

UC provides collaboration across different work spaces through a broad range of clients, applications, and devices, including:

  • IP telephony: Cisco IP Telephony allows companies to realize the benefits of Voice over IP (VoIP) technology with a suite of media control and IP phone solutions.
  • Rich media conferencing: Cisco Unified MeetingPlace provides a complete multimedia conferencing solution for meetings, training sessions, and presentations.
  • Unified messaging: Cisco Unified Messaging integrates all types of messages so they can be easily accessed from a single user interface regardless of location or device.
  • Unified communications clients: Cisco Unified Personal Communicator offers voice, video, instant messaging, conferencing, and presence information through a single application on a PC or Mac.
  • Mobility solutions: Cisco Mobile Solutions for Unified Communications combine the convenience, flexibility, and reach of mobile communications with the benefits of Cisco Unified Communications, making it possible for people to communicate the way they want, whether at home, at work, or on the road.
  • Collaborative work spaces: WebEx and Cisco TelePresence bring people together in a way that's never been done before while reducing travel expenses and carbon footprint.
  • Contact center: Cisco Unified Contact Center solutions integrate databases and workflow applications with advanced contact center applications, making it possible to create a virtual contact center where customers can be matched to the most appropriate agents.
 
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