Institute of Information Development Nepal - Cisco Support Service Provider, RHCE, CCNA,CCNP, CEH Training Center
Maintenance Support Contracts
Support Contracts
Institute of Information Development Pvt. Ltd. offer a
complete range of Maintenance Support Agreements to protect
and cover your network in the event of breakdown or failure.
Our contracts are designed to be flexible and provide as
much protection as you require from single items of
equipment such as servers to complete and comprehensive
network cover. All our contracts can be tailored to meet a
two, four or eight hour engineer response time and include
telephone support.
Comprehensive Contracts*
Offer complete cover for your network and protect your
business against all parts and labour costs for the duration of
the contract. These agreements offer usually offer the following
features but can be customised to meet your individual business
requirements:
Telephone Support
Our highly trained engineers will provide telephone
support in a bid to resolve the problem and get your system
running again as quickly as possible.
Fast, onsite response
An engineer will be onsite within 4 hours of reported
failure of critical equipment such as servers or network
switches/hubs.
Loan Equipment
We will provide loan equipment if the failed item is not
repairable onsite. In the event of PC failure, a loan
computer will be provided and data transferred to the loan
and back again once your computer has been repaired.
Remote Support (if available)
We will connect into your network from our head office (if
the facility to do so exists) and attempt to resolve your
faults.
Labour Only Contracts
Labour Only contracts protect your business against any
labour costs incurred during a site visit.
Retainer Contracts
For an annual fee, a retainer contract entitles your
business to call a Network Support Engineer to site within the
guaranteed response period although parts and labour charges do
apply.
To discuss maintenance contracts in more detail, please
contact our sales team who will create a contract to meet
your requirements and provide a quotation.
Institute of Information Development Nepal - Cisco Support Service
Provider, RHCE, CCNA,CCNP, CEH Training Center
Institute of Information Development Nepal - Cisco Support Service
Provider, RHCE, CCNA,CCNP, CEH Training Center
About Your Network
Your company's network is the backbone of your
technology infrastructure and crucial for your business.
We provide dedicated staff for your network management and maintenance
help to attend to your IT support needs, solutions implementation and
troubleshooting.
We design networks with complete safety, security and the flexibility
to suit your future business changes largely. Our integrated IT solutions
help in smooth workflow, reduced cost and better customer service.
Whatever is your IT network support need; we can customize the solution
and support you at every stage of the process. Whether you're building
your network from the ground up or you need a specific networking service
or support, we offer flexible, affordable full-service outsourcing for
all of your network integration projects.
Institute of Information Development Nepal - Cisco Support Service
Provider, RHCE, CCNA,CCNP, CEH Training Center
Training and Certification
We provide intensive training programs on Networking
and Security courses from various internationally recognized vendors like:
Cisco
Red Hat
EC-Council
Microsoft
For this, we are partnered with these vendors. Besides these, we are
the testing center of Prometric and Pearson VUE, which you can take
advantage of acquiring the globally respected certifications.
