Institute of Information Development Nepal - Cisco Premier Partner, CCNA,CCNP, CEH Training Center
Cisco Premier Certified Partner, Specialist in Network design, implementation and support
 
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Annual Maintenance Services

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News and Events
Support Services
8x5 Call Center Help Desk
Call us to our dedicated helpdesk to register your issues.

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24x7 Online Support
Register your problems to our secure support site, check its status, and attain resolutions.

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Annual Maintenance Contract
Protect and cover your network in the event of breakdown or failure.

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Escalation and Assessment
The Escalation Team
The process of escalation helps to identify the intensity of your issues. By escalating a issue, you are ensured of

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Help Assess My Network
Why Network Assessment ? So that you can know how is your network operating, including but not limited to ....

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24x7 Help Desk!
We offer a complete range of Maintenance Support Agreements to protect and cover your network in the event of breakdown or failure.

Our Annual Maintenance Contracts are designed to be flexible and provide as much protection as you require from single items of equipment such as servers to complete and comprehensive network cover. All our contracts can be tailored to meet a two, four or eight hour engineer response time and include telephone support.

Comprehensive Contracts Labour-only Contracts
Telephone Support
Our highly trained engineers will provide telephone support in a bid to resolve the problem and get your system running again as quickly as possible.
Fast, onsite response
An engineer will be onsite within 4 hours of reported failure of critical equipment such as servers or network switches/hubs.
Loan Equipment
We will provide loan equipment if the failed item is not repairable onsite. In the event of PC failure, a loan computer will be provided and data transferred to the loan and back again once your computer has been repaired.
Remote Support (if available)
We will connect into your network from our head office in Milton Keynes (if the facility to do so exists) and attempt to resolve your faults.

Labour Only contracts protect your business against any labour costs incurred during a site visit.
Retainer Contracts
For an annual fee, a retainer contract entitles your business to call a Network Support Engineer to site within the guaranteed response period although parts and labour charges do apply.

To discuss maintenance contracts in more detail, please contact our sales team who will create a contract to meet your requirements and provide a quotation.

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